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T +61 7 4099 0600

E luxury@coconutgroveportdouglas.com.au

56 Macrossan Street, Port Douglas, QLD, 4877

General Information

Welcome to Coconut Grove Port Douglas. We hope your stay with us will be enjoyable and memorable. Please do not hesitate to contact reception with any request, query or information needed. We will always endeavour to assist you and make your visit with us as comfortable as possible, because you, our guest, are our main priority.

Reception is open seven days a week. Opening hours may vary according to the seasons. Please check with reception regarding current opening hours. Should you require urgent assistance out of office hours please dial reception on 9 and hold while your call is diverted to the after hours number.

Checkout time is 10.00am. Late checkouts may be available, but please call reception the day prior to your departure to see if your room is available. A late check out fee may apply.

Pool hours are from 7.00am until 9.00pm. Please be aware that all children must be under adult supervision whilst in the pool enclosure. The pool regulations are located on the wall at the entrance of the pool area.

An extensive range of tours and excursions for Port Douglas and the surrounding area can be booked at reception. Please note there is no booking fee for this service.

Your apartment is fully self contained and will receive a mid-stay service every five days. Should your stay be less than five days, you will not receive a service. A service is available at a fee and can be arranged at reception. If you require assistance outside of normal housekeeping hours please call Reception on ext 9.

A small quantity of room supplies is provided complimentary to assist you when you first arrive. Should you require further supplies, these can be purchased either from reception or Night Owl across the road or Coles Supermarket on Macrossan St.

Your apartment key will allow you to gain access to both apartment entry doors, the side gates to the external stairs, the automated glass doors down in the lobby and to the carpark access door. Please note the automated glass doors are locked once reception is closed. Please ensure you have your room key with you when going out.

Please enjoy your stay with us. If we can be of any further assistance contact our reception staff by dialling 9.

Important Information

The fire detection systems in the apartments are set to Queensland fire regulations. Smoke resulting from burning toast or other food will set off the resorts fire alarms. When cooking please ensure smoke is kept to a minimum. It is compulsory that the range hood is turned on when using the stove. When using the BBQ please keep balcony doors closed to minimise smoke entering the room. Any activation of alarms will result in a fee from Queensland Fire and Rescue Service.

***There is a small panel with a black push button in the hallway under the telephone. Please press this within 45 seconds of the smoke alarm going off to cancel any alarm being raised to the fire department. DO THIS ONLY IF IT IS NOT A FIRE EMERGENCY!

Safety & Security

Cyclones

Due to our location in the middle of the Tropical Far North, Port Douglas is subjected to potential cyclones.

In order to provide due care for our staff and guests, we have evacuation procedure in place in the event of a cyclone.

Should a cyclone watch be declared, both the management and staff will maintain communication with you to ensure your safety. Please follow their instruction at all times.

Emergency Alarm

In case of fire, medical or other emergency, please note the following procedures:

Fire Safety

To assist management in the event of a fire we would greatly appreciate if you could take the time to familiarise yourself with the fire safety procedures. In the unlikely event that there is an emergency, please follow the steps outlined below:

  • If you notice fire, please remain calm
  • Please raise the alarm and notify reception
  • If possible try to extinguish the fire without placing yourself in any danger.

Should a fire alarm sound please proceed to the assembly area calmly at which time further instruction will be given.

Groceries

Night Owl is located directly across the road beside Zinc restaurant and is open from 6:30am until 1am. Coles supermarket is located on Macrossan Street in Port Village.

Marine Stingers

Although stingers are sporadic, we have a duty to warn you that there may be marine stinger (jelly fish) in the waters surrounding Port Douglas generally from October until May.

Sun Protection

The Tropical North Queensland sun can be extremely intense, even on cloudy days. We advise you to apply protective sun cream and a hat when outdoors.

NOTICE ABOUT LOSS OF GUESTS PROPERTY

Traveller Accommodation Providers (Liability) Act 2001

The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.

Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act—

  • applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use
    of the guest
  • is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities
  • does not cover motor vehicles and things owned by the guest left in or on motor vehicles.

Note: Words appearing bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001.

Supplied by: Hotel Motel & Accommodation Association Phone: 07 3831 8628

TELEPHONE INFORMATION

Outside Calls

Your room has direct dial, for an outside line dial “0”

Local, STD & IDD calls include a surcharge, please note that Cairns is not a local number and you will be charged for an STD call. For more information please contact reception.

Interstate Calls

Dial 0 + Area Code + The Phone number

Direct Dial-In

Each room has direct dial-in facility. This allows callers to your room. The direct dial-in number for you room is printed on your phone or can be obtained by contacting reception.

International Access

  • Hawaii
  • New Zealand
  • United Kingdom
  • USA & Canada
  • France
  • Germany
  • Switzerland
  • Hong Kong
  • Japan
  • Sweden
  • Thailand
  • Ireland
  • Singapore
  • Greece
  • South Africa
  • Malaysia
  • Italy

Coconut Grove Resort Port Douglas’ direct line, fax and email address:

Phone:+61 07 4099 0600

Fax:+61 07 4099 0699

Email:[email protected]

If you require any further assistance, please contact Reception on Extension 9.

Emergency Numbers

  • 000
  • 000
  • 4084 1200
  • 4050 6333
  • 4099 5220
  • 4099 5043
  • 4099 1111
  • 4099 4661
  • 4099 1111
  • 131008