The Swimming Pool is open from 7am until 9pm. Please note that there is no life guard on duty and parents/guardians are responsible for the safety of children. No Child is permitted in the pool enclosure unsupervised at any time.
For Detailed information on local tours and attractions visit reception. All tours can be arranged by our staff and charged to your room account. This is a free service. (See Recreation – Things to do in the area for recommendations)
Massage & Beauty Therapy
Our friendly reception staff can help you with planning and booking your massage and beauty treatments. We can arrange for a therapist to come and treat you in the privacy of your apartment.
Adaptors for European and US plugs are available at Reception. Please note these are adaptors not transformers. A deposit may be required.
All apartments at Coconut Grove are air conditioned. They are operated by a remote control that can be found attached to the wall inside your room.
Please be aware that for the air conditioners to be effective all external doors must be kept closed. To operate the air conditioner press the Manual On button to turn on and off, and to change the temperature press either the Warmer or Cooler button.
We ask your assistance in conserving energy by turning off your air conditioning whilst you’re not in your apartment.
In the event an alarm sounds please stand by for an announcement over the public address system. Please do not panic and follow instructions from staff members. For more detailed information please see the section labelled Safety & Security.
Washing Machine – Instructions are located on the wall in the laundry.
Oven – Instructions are located in the cupboard under the kitchen sink.
Television – Instructions are in the booklet located on the Entertainment unit.
Dishwashing Machine – Dishwashing Tablets are to be used not liquid.
Automatic Glass Door
The automatic glass doors in the foyer will be locked each night when reception closes and re-opened in the morning at 8am. The doors will automatically open when exiting the foyer, to access the doors from the outside use your room key in the key slot on the right side of the doors.
Please contact Reception for the contact details of professional child minders. Any charges are a matter of negotiation between you and the baby sitter directly.
On arrival staff can assist you with your luggage to your room. If you require assistance with your luggage on departure, please call reception by dialling 9. If you arrive at the hotel early and your apartment is not ready we will be more than happy to store it for you.
Each apartment has its own barbecue. There is also a communal outdoor barbecue and entertainment area adjacent to the communal pool.
Alcohol is not sold on the premises; however, sensible alcohol consumption is permitted in your apartment and in the communal barbecue and entertainment area. For obvious reasons, glass is prohibited in the pool area. A Bottle shop is conveniently located right next door.
The Resort has security car parking that can be accessed via Macrossan Street. You will require a remote control to access the secured area for guest parking. These are available at Reception. Please ensure that you car is always locked as Coconut Grove accepts no liability for damage to your vehicle or property left in your vehicle.
Check Out Time
Check out time is 10:00am. If you would like assistance in booking transfers please contact reception. Transfers need to be booked no later than 24 hours in advance.
A clothes airer is located in your room. Please refrain from hanging clothing or towels over your balcony railing as it is an offence under Body Corporate By Laws.
Coffee & Tea Making Facilities
Coffee and tea making facilities are provided in your room with our compliments. Should you have any additional requirements please contact Reception.
We appreciate that you are here to enjoy yourself, as are other guests so please be mindful to keep noise to a minimum between 10pm and 7am.
Coconut Grove Port Douglas accepts the following major credit cards; American Express, Mastercard, Visa & Eftpos.
Dry Cleaning Service
Dry cleaning service is available. Please be aware the garments need to be sent to Cairns and the turn around time is usually 3 days.
Coconut Grove Resort electricity operates at 240 volts.
We can send and receive your facsimiles through Reception. The fax number for incoming faxes is (07) 4099 0699. Please note fees will apply.
First Aid & Emergencies
A fully stocked first aid kit is located in reception for minor injuries. In the event of any emergencies please dial ‘000.’
Foreign Currency & Travellers Cheques
Coconut Grove is unable to change travellers cheques or foreign currency. There are several banks on Macrossan St which can assist you.
General Safety Tips & Security
Keep your apartments secure at all times. Close and lock balcony doors when your balcony is not in use and when leaving your apartment. For your safety, room keys can be left at reception when leaving the resort during reception hours.
Goods & Service Tax
A 10% goods and services tax (GST) applies to all consumer goods and services in Australia. GST reimbursements are available at the International Terminal at Cairns Airport – conditions apply.
Our reception team will be delighted to assist you with booking your tours, mail, messages, local information and a range of other services.
For stays of more than five nights a mid-stay service will be provided. A daily service or occasional service is available at an extra cost.
An iron and ironing board are located in your apartment.
An inter-hotel wireless broadband service is available free of charge. You will need to search for wireless connections and open your internet browser and you should see a billing screen which will ask you for username and password. These can be found on your arrival welcome letter or by contacting reception.
Lost & Found
In the event you have lost or misplaced your personal belongings please contact Reception during opening hours.
Check out time is 10am, however Reception can store your luggage for your convenience should you have a late transfer pick up.
Please leave any items you would like mailed with reception. Stamps are available for purchase from Reception at standard postage charges.
Should you experience any problems with appliances in your room, please contact Reception.
If you are expecting any messages please check with reception.
Pool towels are placed in your room for your use during your stay. Please phone Reception if clean pool towels are required.
We have a simple key lock system for all guests at Coconut Grove Port Douglas. Should you misplace your key please advise Reception immediately and we will organise a replacement for you. Please note fees will apply for the loss of a room key.
Rubbish and Recycle bins are located on the ground level. Exit the lift and walk straight ahead through the door to access the car park.
Room safes are installed for securing your valuables. Follow the instructions on the safe door for directions of use. Please leave the safe unlocked upon departure.
Smoking is not permitted within the apartments. For the comfort of all our guests, Coconut Grove Port Douglas operates a non smoking policy in our public areas. Smokers are requested to use their balconies or four metres from the entrance to the resort, adhering to the new Queensland smoking regulations. Extra Cleaning and Deodorizing charges will be applied.
Your room has direct dial. Press “0” for an outside line and “9” for Reception. To retrieve any messages left on your telephone please press the red flashing button located on the bottom of the phone. Instructions for phone use are also written on the telephone itself.
A selection of free to air channels will be broadcast on digital. Austar and Movie Link are broadcast on analogue. For further instructions on how to operate the television please refer to the entertainment guide on the TV cabinet.
Wake Up Calls
Your room has a clock radio with an alarm feature. If you need assistance in setting the alarm please contact Reception.